AirnavaShipping & Delivery
Airnava packs and ships every order with a tracking number included. Transit times, delivery practices, and solutions for delayed or damaged packages are detailed here.
1. Order processing time
Orders placed before 13:00 on business days ship the same day. Orders placed after the cut-off, on weekends, or on holidays ship the next business day. You will receive an immediate confirmation email upon ordering and a dispatch email with tracking once your package ships.
2. Tracking your package
- Click the tracking link in the dispatch email or SMS you received.
- Use the Track Order page and enter your order number.
- The tracking status will update once scanned by the courier, usually within 24 hours of dispatch.
- Updates will appear at each stop until it is delivered to your door.
3. Estimated delivery times
Delivery estimates are based on business days and are not guaranteed dates. Remote locations may require an additional 1-2 days.
| Region | Estimated delivery time |
|---|---|
| Philippines | 2-5 business days |
| Other destinations | Shown at checkout before payment |
4. Shipping and handling costs
Standard delivery is free on orders over ₱2499 in Philippines. A fee of ₱120 applies below this amount. The exact charge for your location will appear at checkout before confirmation.
5. International shipping
For shipments outside Philippines, shipping rates and transit times are listed at checkout. The recipient is responsible for customs taxes and import duties according to national regulations. Shipments rejected at customs will be deducted as a return.
6. Damaged product or missing shipment
6.1 Damaged
Inspect the package immediately upon arrival. If the container is broken or the product is damaged, take photos and email [email protected] within 48 hours. We will send a replacement or full refund free of charge; do not return the item unless requested.
6.2 Lost
Email us with your order number if tracking has stalled for 5 business days. We will investigate with the courier and send a replacement or issue a full refund, per your preference, within 10 business days.
6.3 Marked as delivered but nothing arrived
Check first with housemates, neighbors, or the post office before emailing us within 3 days of the delivery scan. We will follow up with the courier and update you regularly until the issue is resolved.
7. Questions about this policy
Email [email protected] or call +63 963 009 198 during Mon-Fri 07:30 - 16:15, Sat 10:30 - 15:45. We respond to every inquiry within one business day.