Privacy Policy

This policy covers airnava.site, site purchases, and your interactions with us. External websites linked here are not covered and are governed by their respective policies.

Airnava Wellness Products Inc., 65 Hilado Street, Barangay 17, Lungsod ng Bacolod, 6100, Pilipinas, is the data controller. Send a message to [email protected] or call +63 963 009 198 for any privacy-related matters.

We only collect information necessary for each specified purpose.

3.1 Information you provide directly

Name, delivery address, email, and phone number when you make a purchase; as well as the content of messages or reviews. These are stored based on order processing and accounting laws, while communications are kept for up to 3 years from the last message.

3.2 Payment and transaction data

Order reference number, purchased supplement, total amount, payment method, and delivery status. This site does not store or request bank card details or online banking access. Records are retained in accordance with accounting laws.

3.3 Automatically collected information

IP address, browser, device used, pages viewed, referral link, and access time from the server and listed cookies. This remains for 30 days in server logs and up to 14 months in aggregated analytics reports.

3.4 Marketing and advertising data

Advertisement, campaign, or link source of your visit to match the purchase with a specific promotion. This information is retained for up to 90 days.

3.5 Information from third-party partners

Delivery report from the courier and bank transfer confirmation from the payment processor, directly matched to your order.

3.6 Children

Anyone under 18 years of age is prohibited from using the site. We do not knowingly collect information from minors; parents or guardians should contact [email protected] immediately to have the data deleted.

A name, complete delivery address, email, and active phone number are required to dispatch your package and provide updates. The supplement cannot be shipped if any of these are missing. Other details are optional.

• To prepare, deliver, and issue an invoice for the order, as well as handle returns and refunds.
• To answer inquiries and send shipment notifications via email or SMS.
• To keep the platform secure, combat fraud, and monitor site traffic.
• To send promotional offers if you subscribed; each message includes a link to unsubscribe immediately.
• To comply with legal requirements, such as preserving accounting records.

Your information is never sold. It is only shared with the partners listed below who are contractually bound to follow our strict instructions.

6.1 Payment processing

Required details are provided to the payment processor to confirm and record your bank transfer.

6.2 Shipping and fulfilment partners

The customer name, delivery address, and phone number are entrusted to the courier to deliver the parcel and call upon arrival.

6.3 Service providers

Hosting providers, email services, and customer support systems handle our data in accordance with our instructions.

6.4 Advertising and analytics partners

Cookies transmit usage data for analytics and advertising when you allow them, in accordance with the Cookie Policy.

6.5 Legal and regulatory disclosures

We disclose information if required by law or to defend our interests in the event of an order dispute.

6.6 Business transfers

In the event of a business sale or merger, customer information may be transferred to the new owner under the same level of protection.

Some partners process data outside Philippines. In such cases, we apply standard contractual clauses or adequacy decisions to ensure its security.

Under the the Data Privacy Act of 2012, you are granted data subject rights.

8.1 Access, correction, deletion, and data portability

You have the right to request a copy of your information, correct errors, request deletion, obtain a copy in a common format, restrict processing, object to its use, or withdraw consent. Withdrawing consent does not affect data processed before your request.

8.2 Marketing choices

Each promotional email includes an unsubscribe link. You can also disable analytics and advertising cookies in the cookie banner at any time.

8.3 Exercising your rights

Send a request to [email protected]. We may ask for proof of identity and will reply within 30 days. You can also file a complaint with the relevant data protection authority in Philippines.

The entire site is encrypted using HTTPS. Transaction details are stored on secure servers accessible only to authorized staff and partners. We do not request or store any card details.

Orders and receipts are kept for the period required by accounting laws before being permanently deleted. Customer support correspondence is retained for up to 3 years from the last contact. Server logs are kept for 30 days, while aggregated analytics are retained for up to 14 months. Marketing consent remains valid until you withdraw it.

Links to external websites, social networks, or payment processors will direct you to third-party services. We are not responsible for their data handling practices.

This document is updated whenever our operations or applicable laws change. The latest version will always be posted on this page, with the revision date at the top.