Terms & Conditions

Airnava is a trading name of Airnava Wellness Products Inc., 65 Hilado Street, Barangay 17, Lungsod ng Bacolod, 6100, Pilipinas. Official seller, contact, and registration details appear in the Legal Notice and on your order receipt. Send returned items only to the return address provided after your request; do not ship to any other location.

You must be at least 18 years old to place an order. Products are for personal use only and may not be resold commercially without written agreement. We reserve the right to reduce, decline, or cancel an order due to stock shortages, inaccurate details, or suspected fraud, with a refund of any amount paid.

Prices are listed in PHP. Delivery charges appear at checkout before you confirm your purchase. In the event of an obvious pricing error, we reserve the right to correct it before dispatch and will give you the option to proceed at the correct price or cancel at no charge.

3.1 VAT and customs duties

Orders for Philippines include VAT where applicable. For shipments outside Philippines, the buyer is responsible for import duties, taxes, and customs fees under local law. If a shipment is rejected at customs, delivery costs will be deducted from the refund.

We accept Bank transfer. Our website does not store any card or bank account details.

4.1 Order placement and acceptance

Orders are formally placed upon completing checkout. You will receive an email with your order number. A binding contract is formed once the parcel is dispatched and a shipping notice is sent. We reserve the right to decline an order and refund payment before that point.

4.2 Failed or incomplete payments

Shipments will not leave the warehouse until payment clears. For cash on delivery orders, if the package is refused or uncollected, it will be returned to us and the transaction will be canceled automatically.

We only use your data to process orders, respond to inquiries, and maintain system security, in accordance with our Privacy Policy. Our Cookie Policy explains trackers and similar tools. Both documents form part of these terms.

Follow the directions on the container, product page, and package insert before taking or using the product. Keep out of reach of children unless formulated specifically for them. Product photos show genuine supplements; screen colors may vary slightly due to display settings and this is not considered a defect.

6.1 Storage, expiry and disposal

Store the item in appropriate conditions as indicated on its bottle or box. Do not consume past the expiration date. Dispose of the packaging according to local waste regulations.

Information on this site does not constitute medical or clinical advice. Descriptions only outline ingredients and directions for use, without making therapeutic health claims. Consult a doctor before use if you take prescription medications, are undergoing treatment, or are pregnant or nursing.

Discounts apply only while the promotion is active on the website and cannot be combined with other offers without written notice. Enter the discount code before checkout; it cannot be applied after the order is confirmed. Include any free promotional items when requesting a refund.

Courier methods, rates, and estimated transit times are listed on the Shipping and Delivery page. Delivery times are business-day estimates from warehouse dispatch, not guaranteed deadlines. Orders with multiple items may arrive in separate packages or on different dates.

We are responsible for the product until the courier delivers it to you or your designated representative at your address; after that, you assume liability for any damage or loss. Send a report of broken or damaged packaging along with photos immediately to [email protected] within 48 hours. Ensure the delivery address is accurate: shipping costs will be deducted from your refund if the parcel is returned due to an incorrect address or failure to collect.

We accept returns within 30 days of receipt in accordance with the terms on the Returns and Refunds page. Request a return code before sending the product to the designated location. Only the item value is refunded; we cover the delivery fee only if the product is defective or if we sent the wrong item. Your statutory rights under local law remain unaffected.

We ensure products match their description and are free from defects at the time of delivery. Pursuant to Republic Act No. 7394, also known as the Consumer Act of the Philippines, Airnava warrants that all merchandise is brand new, genuine, free from manufacturing defects, and consistent with the stated quality labels. If a defect is confirmed within the legal warranty period in your country, we will repair, replace, or refund the item after inspection. This does not cover normal wear, improper storage or consumption, and damage occurring after delivery.

Fraudulent orders, disrupting the website, stealing customer information, or posting misleading and illegal content are strictly prohibited. We will terminate your access if these rules are violated.

All text, images, logos, designs, and source code here are the property of Airnava Wellness Products Inc. or its partners. You may view and print content for personal use; copying, distributing, or using it commercially without prior written permission is prohibited.

We may provide links to external websites that we do not manage or control. We have no responsibility for their content, privacy policies, or practices. The inclusion of these links does not imply an endorsement of those websites.

Reviews here come from customers; they reflect individual personal experiences and results may vary by person. By submitting a comment or photo, you grant us permission to use it on the site with only your first name, free of charge. We will remove your feedback upon request, and we do not post prohibited or personal private information.

The website is provided on an 'as is' basis. While we regularly update details, we cannot guarantee that online services will be uninterrupted or error-free. This section does not affect statutory product warranties.

The liability of Airnava Wellness Products Inc. for any damages or claims is limited solely to the amount paid by the customer for the specific transaction or ₱5,000, whichever is lower. We accept full liability for damages to life, body, or health, or damages caused by gross negligence or willful intent, in accordance with the law. For all other claims, our liability is limited to foreseeable damages typical for this type of transaction.

You agree to indemnify us against any third-party claims arising from your breach of these terms or materials you submitted to the website, to the extent permitted by law.

These terms are governed by and construed in accordance with the laws of the Republic of the Philippines, and any legal actions shall be resolved in the courts of Metro Manila. If a dispute cannot be resolved through our customer support, it will be submitted to the courts at our registered company address; consumers retain the right to bring proceedings in their country of residence. Mandatory consumer protection regulations that cannot be excluded by agreement remain unaffected.

Order confirmations, receipts, dispatch notices, and updates are sent to the email address provided at checkout. Please ensure this address is current and check your spam folder regularly; notices are deemed officially delivered once sent to that inbox.

We reserve the right to assign our rights and obligations to a successor business entity without diminishing your protection. You may not assign your rights to any third party without our prior written consent.

Our failure to enforce any provision now does not constitute a waiver of our right to enforce it in the future.

If any clause here becomes invalid, the remaining provisions remain in effect. Such clause will be replaced with a legal provision matching its original intent.

We reserve the right to cancel accounts or refuse future orders in the event of policy violations. This does not apply to orders that have already shipped.

These terms, attached policies, and transaction confirmation constitute the entire purchase agreement. In case of discrepancies between language versions, the language of the website where you made the purchase shall prevail.

For questions regarding these terms: email [email protected], call +63 963 009 198, or visit the Contact page. Mailing address: 65 Hilado Street, Barangay 17, Lungsod ng Bacolod, 6100, Pilipinas.